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ISSUE SCOPE​ AGENCY CONTACT POINT LEGISLATIONS
1​TOURISM a)  Tourist complaints on visa
     matters (Via travel agents)
b)  Hotel, travel agent and tour  
     guide

Tourism Development,
Ministry Primary Resources and Tourism
Tel: 2382822
Fax: 2382807
Website: www.bruneitourism.travel
1.  Travel Agents Act, 
     Chapter 103

   
​2​FINANCIAL a)  Complaints against financial 
     institutions licensed under
     AMBD, which can be found at
     http://www.ambd.gov.bn/
     regulatory/financial-institutions-
     directory
; and
b)  Report against fraudulent and
     unlicensed financial activities.


Financial Consumer Issues Unit (FCIU), Autoriti Monetari Brunei
Darussalam (AMBD)
Tel: 2233371
Email: fci@ambd.gov.bn
1.  Autoriti Monetari Brunei
     Darussalam (AMBD) Order,
     2010
2.   Banking Order, 2006
3.   International banking
     Order, 2000
 
4.  Islamic Banking Order, 2008
5.  Insurance Order, 2006
6.  International Insurance and
    Takaful Order, 2000
7.  Takaful Order, 2008
8.  Pawnbrokers Order, 2002
9.  Moneylenders Act, Chapter
     52

10. Currency Order, 2004
11. Securities Market Order,
     2013

12. Money Changing and
     Remittance Business Act, 
     Chapter 174
13. Hire Purchase Order, 2006
14. Criminal Asset Recovery
      Order, 2012   
15. Coin (Import and Exports)
      Act (Cap33)
16.  Finance Companies Act
      (Cap 89)
17.  Motor Vehicles Insurance
      (Third Party risks (Act   
18.  The Registered Agents
       and Trustees Licensing   
       Order, 2000       
3
​PHARMACEUTICAL PRODUCTS
a)  Import, manufacture, sale and
     supply of pharmaceuticals,
     scheduled poisons, traditional
     medicine and health
     supplements as well as
     cosmetic Products 
b)  Safety of pharmaceuticals,
     traditional medicine and
    health supplements as well as
    cosmetic products      
 
c)  Medical advertisement/ claims


1.  Department of
    Pharmaceutical 
    Services &
    Health Regulations
    Services, Ministry of
    Health


Tel: 2392298/ 2393301/ 2393230/ 2384182
Fax: 2393291 (Pharmaceutical)
Email: pharmacy.enforcement@moh.gov.bn
Email: health.regulations@moh.gov.bn
Website: www.moh.gov.bn 
1.  Medicine Order, 2007
2.  Medicines (Cosmetic
    Products) Regulations, 2007
3.  Medicines [Licensing,
    Standard Provisions and
    Fees] Regulations, 2010
4.  Medicines [Labelling]
     Regulations, 2010
5.   Pharmacists Registration
     Order, 2001
6.  Pharmacists Registration
     [Disciplinary] Rules, 2010
7.  Poisons Act, 1956
4
​LABOUR a)  Non delivery of maids
b)  Maid deposit refund issues
c)  Unregistered employment
    agency issues
d)  Employment issues in private
     sectors
e)  Labour related matters
Labour Department,
Ministry of Home Affairs
Tel: 2382258/ 2380256/ 2381848
Fax: 2383244
Email: info.buruh@buruh.gov.bn
Email aduan: led@buruh.gov.bn
Website: www.buruh.gov.bn
Instagram: Labour.brunei
Facebook: Jabatan Buruh, Negara Brunei Darussalam
1.  Employment Order, 2009
2.  Employment Agencies
    Order, 2004

    
5
​FOOD SAFETY
& HYGIENE
a)  Food premises hygiene related
     issues
b)  Processed food importation
     issues
c)  Infectious disease related issues

Food Safety and Quality Control Division & Public Health Services, Ministry of Health



Tel: 2384085 (Health Regulations)
Tel: 2382041 (Food Safety & Quality Control)
Fax: 2382018 (Health Regulations)
Fax: 2381851 (Food Safety & Quality Control)
Email: health.regulation@moh.gov.bn (Food Premises Hygiene related issues)
Email: fsqc@moh.gov.bn (Processed food importation issues)
Website: www.moh.gov.bn
1.  Public Health (Food) Act,
    Chapter 182
2.  Public Health (Food)
    Regulations
3.  Infectious Disease Act,
    Chapter 204
6
​CONSTRUCTION PRODUCTS QUALITY CONTROL
a)  Construction materials and
     Products quality  issues
b)  Professional (architects,
     engineers and quantity
     surveyors) issues    
c)  Construction contractor and
     supplier issues
d)  Building/ development control
     issues
Authority for Building Control and Construction Industry (ABCi), Ministry of Development

Tel: 2380429/ 23801430
Fax: 2380427
Website: www.mod.gov.bn
1.  Building Control Order, 2014
2.  Building Control (Temporary
     Buildings) Regulations, 2014
3.  Architects, Professional
     Engineers and Quantity
     Surveyors Order, 2011
4.  Architects, Professional
     Engineers and Quantity
     Rules, 2016
7
​INTELLECTUAL PROPERTY
Issues relating:
a)  Registration of Patents
b)  Registration of Trade Marks
c)  Registration of Industrial
     Designs
d)  Registration of Plant Varieties

Brunei Intellectual Property Office (BruIPO)
Tel: 2380966/ 2380964/ 2380965
Fax: 2380545
Email: enquiries@bruipo.gov.bn
Website: http://energy.gov.bn/bruipo/Home.aspx 
1.  Trade Marks Act, Cap 98
2.  Trade Marks Rules, 2000
3.  Trade Marks (Importation of
     Infringing Goods)Regulations,
     2000
4.  Patents Order, 2001
5.  Patents Rules, 2012
6.  Industrial Design Order, 1999
7.  Industrial Design Rules, 2000
8.  Induistrial Designs
    International Registration)
    Rules, 2014
9.  Plant Varieties Protection
    Order, 2015